Client Terms of Service

About Team NDT

Team NDT is a managed remote staffing and operational support company that provides businesses with dedicated professionals to support day-to-day operations, technical projects, marketing, automation, administration, customer service, and other business functions.

Unlike freelance marketplaces or independent contractor platforms, Team NDT provides fully managed personnel. All Team Members remain under Team NDT's supervision and management throughout the engagement.

Services may include, but are not limited to:

• Virtual Assistants
• Project Managers
• Executive Assistants
• Customer Support Representatives
• GoHighLevel Experts
• AI Engineers
• Automation Specialists
• Developers
• Marketing Specialists
• Media Buyers
• Sales Support
• Administrative Support
• White-Label Agency Fulfillment
• Any additional services mutually agreed upon

The exact services provided depend on the Client's selected package or service plan.

Definitions

For the purposes of these Terms:

Scope of Services

Team NDT provides managed staffing solutions based upon the package or service selected by the Client.

The Client understands and agrees that:

• Team Members work remotely.
• Assigned duties are agreed upon before work begins.
• Services are provided only within the agreed scope.
• Additional services may require additional fees.
• Additional resources may require written approval.
• Services may be expanded only through mutual agreement.

Team NDT reserves the right to determine staffing requirements necessary to fulfill the agreed services.

Company Responsibilities

Team NDT shall remain solely responsible for all employment-related matters concerning Team Members.

Our responsibilities include, but are not limited to:

• Recruiting qualified professionals.
• Interviewing candidates.
• Hiring personnel.
• Conducting background evaluations where appropriate.
• Onboarding Team Members.
• Training Team Members.
• Assigning personnel.
• Managing HR matters.
• Supervising daily operations.
• Monitoring quality.
• Reviewing performance.
• Managing attendance.
• Handling payroll.
• Managing bonuses.
• Handling promotions.
• Replacing personnel where appropriate.
• Providing operational support.
• Maintaining professional standards.

The Client acknowledges that Team NDT retains complete authority over employment decisions.

Client Responsibilities

The Client agrees to:

• Provide clear and accurate work instructions.
• Define project goals and priorities.
• Provide timely approvals and feedback.
• Grant appropriate software and system access.
• Provide required documentation.
• Supply product or business-specific training where necessary.
• Pay invoices on time.
• Respect agreed working hours.
• Cooperate with assigned Project Managers.
• Maintain professional communication.
• Provide a respectful working environment.

The Client's role is to assign business work and collaborate on business objectives.

The Client shall not assume employer responsibilities over Team NDT personnel.

Employment & HR

Team Members remain employees or contractors of Team NDT at all times.

Accordingly, the Client shall not:

• Recruit Team Members.
• Interview Team Members.
• Hire Team Members directly.
• Conduct HR meetings.
• Manage employment matters.
• Conduct disciplinary actions.
• Issue warnings.
• Approve leave.
• Reject leave.
• Modify compensation.
• Determine salaries.
• Offer promotions.
• Make employment decisions.

All recruitment, hiring, onboarding, training, supervision, HR administration, payroll, performance management, disciplinary actions, promotions, and replacements remain the exclusive responsibility of Team NDT.

Project Management

Each Client may be assigned a dedicated Project Manager.

The Project Manager serves as the Client's primary operational point of contact and is responsible for:

• Task coordination.
• Workflow management.
• Daily communication.
• Quality assurance.
• Operational support.
• Escalation management.
• Internal coordination.
• Team supervision.

Where technical clarification is necessary, Team Members may participate in approved communication channels.

However, operational management shall remain with the assigned Project Manager.

Communication Policy

To ensure accountability, transparency, and efficient service delivery, all official communication must occur through Company-approved communication channels.

Approved communication platforms may include:

• Slack
• ClickUp
• Discord
• Google Workspace
• Microsoft Teams
• Company Email
• Other approved collaboration platforms

The Client agrees not to conduct official project communication outside approved channels.

Direct Contact Restrictions

Team NDT operates a managed staffing model.

Accordingly, Clients shall not:

• Privately message Team Members outside approved communication channels.
• Request personal phone numbers.
• Request personal email addresses.
• Contact Team Members through personal social media accounts.
• Conduct business discussions outside Company-approved systems.
• Ask Team Members to hide communications from Team NDT management.

All operational communication must remain transparent and visible to Team NDT management.

Working Hours

Unless otherwise agreed in writing:

• Working days are Monday through Friday.
• Team Members work only during their assigned shifts.
• Weekend work is not included.
• Work outside scheduled hours requires prior approval from Team NDT.

Clients should not expect responses outside assigned working hours.

Holidays & Leave

Team NDT observes approximately twelve (12) to thirteen (13) traditional and religious holidays each calendar year.

Holiday schedules may vary slightly each year.

Team Members are entitled to observe these holidays.

All leave requests, attendance records, and scheduling remain under Team NDT's management.

Clients may not approve, deny, or modify Team Member leave.

Bonuses & Rewards

We appreciate Clients who wish to recognize outstanding performance.

If a Client wishes to provide:

• Bonuses
• Incentives
• Gifts
• Salary increases
• Rewards

Refund Policy

All payments made to Team NDT are final.

By engaging Team NDT's services, the Client acknowledges and agrees to this no-refund policy.